• kjsolicitors@mail.com
  • Office Hours: 09.30am - 05.30pm
  • 0208 679 0661
  • Third Floor, Suite 308-309 Heraldic House,
    160-162 Cranbrook Road, Ilford, Essex, IG1 4PE.

Complaint Procedure

Our complaints handling policy

K.J. & Co. Solicitors comitted to providing a high quality legal services to all our Clients. When something goes wrong, we need you tell us about it. It will help us to improve our standards.

Our complaints handling procedure

If you have a concern or a complaint, please contact us as soon as you are aware of the problem so this can be addressed. K.J. & Co Solicitors Third Floor, Suite 308 Heraldic House, 160-162 Cranbrook Road, Ilford, Essex, IG1 4PE.

What will happen next ?

  • 1. We will send you a letter acknowledging receipt of your complaint within five days of your raising concerns, enclosing a copy of this procedure.

  • 2. We will then investigate you complaint. This will normally involve passing your complaint to our client care partner, Khalida Ahmed, who will review your matter file and speak to the member of staff who acted for you.

  • 3. Khalid Ahmed or the fee earner will call you to establish what the issue are to see if these can be resolved and we will then invite you to meeting to discuss and, it is hoped, resolve your complaint. She will do this within 14 days of the complaint being received. If you are not well to visit the office we can arrange a home visit.

  • 4. Within three days of the meeting, Khalida Ahmed will write to you to confirm what took place and any solutions she has agreed with you.

  • 5. If you do not want a meeting or it is not possible, Khalida Ahmed will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

  • 6. At this stage, if you are still not satisfied, you should contact us again to explain why you remain unhappy with our response and we will review your comments. Depending on the matter we may at this stage arrange for another partner to review the decision.

  • 7. We will write to you within 14 days of receiving you request foe a review, confirming our final position on you compliant the explaining our reason.

  • 8. If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 15870, Birmingham B30 9EB or call 03005550333 about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of your receiving a final written response from us regarding your complaint. The Legal Ombudsman has provided further guidance on its service at www.legalombudsman.org.uk.

If we have to change any of the timescale above, we will let you know and explain why.

Complaints handling statement

K.J. & Co. Solicitors are committed to a high quality legal advice and client care. If you are unhappy about any aspect of the service you have received please contact Khalida Ahmed on 02086790661 or khalida@laywer.com or by post to our office at
A copy of our complaints policy is available on request via: Third Floor, Suite 308 Heraldic House, 160-162 Cranbrook Road, Ilford, Essex, IG1 4PE

Client Complaint Form

K.J. & Co. Solicitors is eager to resolve complaints made by its clients. To help us understand and examine your complaint, please complete the form below. We aim to respond to your initial complaint within 5 days from the date we receive it.

Client contact details

Information for the complaints handling partner

Detail of the complaint

I am happy for you to deal with my complaint in writing
I would prefer you to arrange a meeting to discuss my complaint
I would like you to do the following to sort out my complaint
If you get a reply which you are not happy with, please call the Legal Ombudsman helpline on 0300 555 0333.